FAQ
The questions we get asked most.
If the answer you need is not here, email us — we reply in writing within one business day.
PRICING AND BUYING
Is the price really fixed?
Yes. The price on the page is the price. We do not bill hourly and we will not invoice you for extra time inside the scope you bought.
Do you do sales calls?
You do not need one. Every project has a published price and a written scope, so there is nothing a call would tell you that the page does not. Keeping it in writing also means the scope you agreed to is the scope on record — for both of us. Ask us anything by email before you order.
Do you take a deposit or full payment?
Full payment at checkout. It locks your price and opens your intake immediately. Production starts once your intake is complete and we have accepted it — not at payment — and your delivery window is counted from that point. That is deliberate: a slow intake never costs you delivery days.
Can I get a refund?
Before you submit your intake, yes, in full. After intake but before work starts, 75%. Once work has begun, no — the work is being performed. Full details on the refund policy page.
DELIVERY
When does the delivery window start?
When your intake is complete and accepted. We review it within one business day and confirm by email — that confirmation is the start of the clock.
What if you’re late?
We will tell you before the date, not after, and explain why. Missing a published date is the worst thing we can do, so we build our schedule to avoid it.
How fast can you go?
An Amazon Listing Rebuild in two to four business days. A Logo Build in four to six. A Launch Build in ten to fourteen. Every window is on its own project page, counted in business days from a complete intake.
SCOPE AND REVISIONS
What counts as one revision request?
One consolidated list, sent in one message. Ten changes in one list still count as one request.
What if my change isn’t in scope?
If it matches something in the catalog, it is that project at its published price. If it does not, we will tell you the same day — and if we have no fixed-price project that covers it, we will say that too rather than invent a quote.
Can I add products beyond the package?
Not beyond the published cap of the package you bought. Each build states its own product and variant limit, and the next build up is the answer if you are over it — Launch to Growth to Revamp, which tops out at 50 products and 300 variants. Email us before ordering and we will tell you which one fits. Above the largest cap we do not currently have a build for it, and we will say so.
OWNERSHIP AND AFTER
Do I own everything?
Everything we make for you, yes — your Shopify store is on your own account from day one, and all source files transfer at handoff. The one exception is third-party material, which keeps its own license: themes, fonts, stock images and apps stay under the terms of whoever made them. That is true of any store built anywhere, and we tell you which is which at handoff rather than leaving you to find out.
What’s in the support window?
Two months on website builds, 30 days on everything else. It covers questions about what we delivered and correction of defects in our work. Not new work, not maintenance, not changes made by you or a third party.
Do I have to buy anything else?
Nothing from us. There is no Ecomability retainer, subscription or maintenance fee, and nothing to cancel — the project price is the whole of what you pay us. Platform costs are separate and you pay them directly: your Shopify subscription, your domain, any paid apps or premium theme you choose, and marketplace or advertising fees. Every project page lists these under what is not included, so you can see the real total before you order.
Do you need my passwords?
No, and you should never send one — to us or to anyone else who builds online. We work as an invited user on accounts you own: a collaborator request on Shopify, which you approve and which does not use a staff seat, and a user invite in Amazon Seller Central with permissions you set. We sign in with our own credentials. You can change what we can see, or remove us entirely, at any time from your own admin — including the day we deliver, because nothing we build stops working when you do.
FIT
Do you do migrations?
We do rebuilds, not transfers. We will build your store again on Shopify and bring the catalog and content across, priced as a full build. Order history, customer accounts, reviews and app data stay behind, and we will not promise anything about search rankings after a platform change.
Do you do WooCommerce, Wix or Squarespace?
No. Shopify only — it is what we know deeply and what we would choose for our own business.
Do you do custom code or apps?
No. Standard Shopify, done properly.
Are there businesses you will not build for?
A few categories we would rather talk about before you order than after. Supplements and nutraceuticals, CBD or hemp, vape, tobacco and nicotine, alcohol, medical devices, firearms, ammunition and accessories, adult products, and financial or credit products. Each one is restricted by Shopify, by payment processors, or by a regulator — sometimes all three — and the restriction applies to your store, not to us. Email us before you buy and you will get a yes or a no in one reply. We would rather turn a project down than take your money and hand you a store your processor will not approve.
Do you guarantee sales?
No, and nobody honest does. What sells depends on traffic, product-market fit, price, competition, advertising, inventory and — on marketplaces — the platform’s own review and ranking decisions. None of that is inside our control. What we guarantee is the scope you bought, built to a professional standard and delivered on the published date.