Service Agreement

You are purchasing the specific service described on the service page at the time of your order (the “Service Scope”). The Service Scope — including its inclusions, exclusions, required inputs, delivery window and revision limit — forms part of this Agreement. Work outside the Service Scope is not included and will be quoted as a separate project.

The price shown at checkout is the full price for the Service Scope. We do not bill hourly and we will not invoice you for additional time spent within the Service Scope.

After payment you will complete an intake form and upload the materials listed in the Service Scope. The delivery window begins when your intake is complete, not when you pay. If required materials are missing we will tell you exactly what is outstanding. If an intake remains incomplete for 30 days we may pause the project; if it remains incomplete for 90 days we may close it. If we close a project for an incomplete intake, what you paid converts to a credit as set out in the Refund Policy, which governs. We will email you before we pause or close anything.

A project enters production when four things are true: payment has cleared, you have submitted the intake, the materials and access listed in the Service Scope have been received, and we have accepted the project into production. We confirm this to you by email, and that email is the record of the date. That moment is what the refund tiers in clause 10 refer to when they say work has begun.

We will deliver within the window stated in the Service Scope, measured in business days from a complete intake. If we expect to miss it we will tell you before the date, not after.

Your order includes the number of revision requests stated in the Service Scope. Each request must be submitted as a single consolidated list. Requests are limited to work inside the Service Scope. Changes of direction, added items, or work outside the Service Scope are new projects, quoted separately. Revision requests must be made within 14 days of delivery.

Support runs for the period stated in the Service Scope — 2 months on website builds, 30 days on all other services — measured from the delivery date. Support covers questions about what we delivered and correction of defects in our work. It does not cover new work, ongoing maintenance, changes you make yourself, changes made by third parties, or issues caused by platform, app or theme updates.

On full payment and completion, all right, title and interest in the final delivered work transfers to you. You own it outright. We keep no ongoing license fee and no control over it. We retain the right to display the work in our portfolio and marketing unless you ask us in writing not to. Third-party assets — stock imagery, fonts, themes, apps — are licensed to you under their own terms, which we will identify.

You confirm you own or are licensed to use everything you send us, and that our use of it will not infringe anyone’s rights. You agree to indemnify us against claims arising from materials you supply.

Shopify subscriptions, domain registration, app fees, marketplace fees and advertising spend are yours, billed directly to you by those providers. They are not included in our fee.

Where a project requires us to work inside a platform account you own, you grant access by inviting us as a user — a collaborator request on Shopify, a user invite in Amazon Seller Central, or the equivalent on another platform. We do not ask for, accept or store your passwords. You set the permissions, you may change or withdraw them at any time, and withdrawing them does not affect your ownership of anything already delivered.

Before intake is submitted: full refund on request. After intake is submitted but before work begins: 75% refund. After work has begun: no refund, because the work is being performed. If we cannot deliver the Service Scope for a reason within our control, we will refund in full.

A project is complete when we deliver the work, transfer files and access, and either you approve it or 14 days pass without a revision request. Completion starts the support window and closes the project. Further work is a new order.

Our total liability for any claim relating to a project is limited to the amount you paid for that project. We are not liable for indirect, incidental or consequential loss, including lost profits or lost sales.

We build ecommerce assets to a professional standard. We do not guarantee sales, traffic, search ranking, conversion rate, Buy Box placement, marketplace approval or any specific business outcome. Marketplaces apply their own review processes and policy decisions, which are outside our control and may change without notice.

Project communication is by email, to the address you paid with unless you tell us otherwise. We respond within one business day, Monday to Friday.

This Agreement is governed by the laws of the State of California. Disputes will be resolved in the state and federal courts located in Orange County, California.

This Agreement and the Service Scope are the entire agreement between us and replace any prior discussion. Changes must be in writing.